The SUPERSTORE Team Previews Cloud 9’s New Management, Drama for Key Duos

In the aftermath of SUPERSTORE losing America Ferrera (and the Cloud 9 employees losing Amy), the store will face its own turmoil as they undergo an in-store election.

“‘Floor Supervisor’ has to do with a store election for a new position in the store,” co-showrunner Jonathan Green previews.

And while the episode was originally supposed to air the week of the U.S. presidential election, “I think the [real] election will still be in the air,” he jokes.

The change comes as Glenn (Mark McKinney), newly back in charge as manager, “is determined to do things a little differently now,” Green previews. “He’s trying to manage in a way that reduces his stress levels, since he’s had some health concerns. And so that will end up [influencing] the management structure of the store.”

Expect the changes to roll out over the next few weeks. “We get a very different situation by about episode 6,” co-showrunner Gabe Miller teases. “We end up in a whole new management situation for the store that we haven’t seen before. I don’t want to give too much away about that.”

Less thrilled in the immediate aftermath is Dina (Lauren Ash), who has long-clashed with Glenn—despite being his surrogate—and is struggling with the loss of her best friend.

“You’re right on the money she is not doing with it,” Green says. “And [she] can’t believe that Glenn is back as manager. And has thoughts about that, definitely.”

“[Dina’s] trying to assert herself more—and has some opportunities to assert herself more in the early episodes,” Miller adds. “She’s trying to prove her own value as assistant manager.”

Things will also be complicated when the show revives the Dina and Garrett’s (Colton Dunn) dynamic.

“We’re going to be seeing more in the Dina-Garrett relationship, even though she is happily dating Brian,” Green shares. “It starts to get complicated with her feelings for Garrett.” 

Elsewhere, Miller warns, BFFs Cheyenne (Nichole Sakura) and Mateo (Nico Santos), “who have been kind of an inseparable duo, even they have some drama that they go through.” Adds Green, “we also get to see what Sandra is like as a mom, as she’s in the process of adopting Tony.”

But all of that might be small potatoes, because Cloud 9’s biggest troublemaker has some new tricks up her sleeves. “We haven’t seen the last of Carol bringing drama to the store,” Green shares. “She has a whole new way that going to throw everyone into turmoil.”

As the characters are contending with their own drama, the show will continue to grapple with what’s going on in the real world. “We’re definitely not shying away from current events and what’s going on in America,” Ben Feldman (who plays Jonah) says. “You can’t, this season, not talk about the pandemic. And you can’t not talk about racial inequality. We make sure that we cover those things.” 

To that end, “we also have an episode that deals with the Black Lives Matter movement, and how, specifically, corporations sort of dealing with it and [the impact] on stores,” Green says.

And as the store continues to contend with COVID, the employees thoughts about unionizing haven’t gone away. “We’re definitely going to see the impact of how COVID has sort of magnified a lot of the indignities that retail workers have already had to suffer,” Green shares. “And corporate will continue to be this force that our people have to deal with. They’re not always sure what’s behind their decisions, and especially with this new company, Zephra, that came in last season now owning Cloud 9, it’ll be causing ongoing problems for our employees.”

“Those issues, unfortunately, will not go away,” Green continues. “And, you know, the threat of automation is still out there, too. Especially in these times, you may see that that accelerates because the issues brought on by the pandemic and corporate trying to replace humans.”

Uh oh…

SUPERSTORE, Thursdays, 8/7c, NBC

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